Bathroom smart TV - Wi-Fi not connecting
If you are trying to setup the Wi-Fi connection on your smart TV and receive an error message or very weak signal, please follow the below steps to resolve.
- Check the antenna for Wi-Fi is securely screwed on
Bathroom TVs are supplied with a screw-on antenna which is to pick up the Wi-Fi, usually located at the bottom of the TV below the inputs area.
If this is not screwed on or is loose, then the TV will not be able to pick up any Wi-Fi signals. Please contact customerservice@proofvision.co.uk if no antenna is received with your smart TV to arrange a new antenna to be sent out.
- Reset your TV
Follow the instructions here to reset your TV which will remove any glitches/bugs - https://proofvision.zohodesk.eu/portal/en/kb/articles/premium-bathroom-tv-how-to-reset-your-tv-android-7
- Try connecting to mobile data hotspot
If the antenna is in securely attached and a reset has not worked, then we recommend you try to connect the TV to a data hotspot from a mobile phone to test the signal strength in the bathroom.
If the TV connects to the hotspot, then that would suggest the router is too far from the bathroom for the TV to connect and setup a stable internet connection, so please move on to step 3 below.
- Install booster/wireless access point in between router and bathroom
The bathroom TV being too far away from the router may limit the TV's ability to connect to the router.
Installing a booster or wireless access point in between will strengthen the signal and allow the TV to connect to the internet.
If you have attempted all of the above troubleshoot steps and the issue is not resolved, please contact our Technical department on 0203 4111 693 (opt 3) or
technical@proofvision.co.uk for further assistance.
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